Privacy Policy - UID Handler Pro

1. Introduction

UID Handler Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Account Information: Username, email address, password (encrypted)
Discord Information: Discord ID, username, avatar (if you link your Discord account)
Payment Information: Transaction IDs, payment method (we do not store credit card details)
Reseller Information: Bot tokens (encrypted), whitelist data

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on platform
Device Information: IP address, browser type, operating system
Cookies: Session cookies for authentication and preferences

2.3 UID Data

UIDs you add to the system
Validity periods and expiration dates
UID management history

3. How We Use Your Information

We use the collected information for:

Service Provision: To provide and maintain our UID management services
Account Management: To create and manage your account
Payment Processing: To process transactions and manage credits
Communication: To send service updates, notifications, and support responses
Security: To detect and prevent fraud, abuse, and security incidents
Improvement: To analyze usage patterns and improve our services
Compliance: To comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures:

Encryption: Passwords and sensitive data are encrypted
Secure Servers: Data stored on secure, protected servers
Access Control: Limited access to personal information
Regular Backups: Data backed up regularly to prevent loss
Redis Caching: Temporary caching for performance (auto-expires)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share data only in these circumstances:

With Your Consent: When you explicitly authorize us to share information
Service Providers: With trusted third-party services (payment processors, hosting providers)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets

6. Discord Integration

When you link your Discord account:

We collect your Discord ID, username, and avatar
We use Discord OAuth for authentication
We do not access your Discord messages or server data
You can unlink your Discord account at any time

7. Reseller Data

For reseller accounts:

Bot tokens are encrypted and stored securely
Whitelist data is private to each reseller
UID management data is tracked separately
Resellers are responsible for their customers' data

8. Cookies and Tracking

We use cookies for:

Authentication: To keep you logged in
Preferences: To remember your settings
Analytics: To understand how you use our service

You can disable cookies in your browser, but this may affect functionality.

9. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Export: Export your transaction history and UID data
Opt-Out: Unsubscribe from marketing communications
Portability: Request your data in a portable format

10. Data Retention

We retain your information:

As long as your account is active
As necessary to provide services
To comply with legal obligations
To resolve disputes and enforce agreements

Upon account deletion, we will remove or anonymize your data within 30 days, except where retention is required by law.

11. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place.

13. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be:

Posted on this page with an updated date
Notified via email for significant changes
Effective immediately upon posting

We encourage you to review this policy periodically.

15. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: privacy@uidhandler.com
Support Email: support@uidhandler.com
Discord: Join our support server
Response Time: Within 48 hours

16. GDPR Compliance

For users in the European Economic Area (EEA):

We process data based on consent, contract, or legitimate interests
You have additional rights under GDPR
You can lodge a complaint with your local data protection authority
We have appointed a data protection officer (contact via email above)

17. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information.